Pricing & Duration Estimates
_______________________________________________________________________________________________________________
| Residential IT Services | |
| Same Day In-Home Support | |
| Live Phone Technical support with a certified technician | $25/15 min |
| 4 hour or less rapid response (on site) | $200/hr first hour $100 each additional |
| 8 hour or less express response (on site) | $150/hr first hour $100 each additional |
| Ship and fix 48 hour response (Ship via Courier) | $100 hr |
| Notebook Loaner program | Free with on site repair |
| Estimated Duration | |
| Power supply testing and/or replacement | 1hr |
| Laptop battery testing and/or replacement | 1hr |
| Motherboard testing, repair | 1-2hr |
| Upgrades and/or replacement | 1hr |
| Data recovery, data Transfer, hard drive repair and/or replacement | (Depending on Data Load) 1-8hr |
| Virus, spyware, trojan, worm and adware identification and removal | 1-3hr |
| Windows and Apple operating system repair and/or re-installation | 1-3hr |
| Memory (RAM) replacement and upgrades | 1hr |
| Case replacement and/or system migration | 2-4hr |
| CPU upgrades | 1-2hr |
| Cooling enhancement | 1-2hr |
| Disposal/Recycling of old equipment | (Depending on items) 0.25-$1/pound |
| In wall wired STP (Shielded Twisted Pair) wiring Cat5e/Cat6e | $1/Foot |
| Wireless/Wired Network Setup (Set up, configure and secure your router) | 1-2hr |
| Home V.O.I.P. and Webcam setup services | 1-2hr |
| Network Firewall Setup (Secure network) | 1-2hr |
| Install networking adapter on devices | 1-2hr |
| Enable sharing of files, printers and media – Media Center/Blue Ray/Smart Televisions | 1-4hr |
| Home Audio/Theater | |
| Unpack & set up TV | 1hr |
| Install wall bracket and mount TV | 1hr |
| Conceal wires in a wall (excl. power cord) | included |
| Connect, configure audio & video components | included |
| Neatly dress exposed wires | included |
| Position speakers to operate to 7.1 system | included |
| Mount speakers w/ customer-supplied mounts | 1hr |
| Mount soundbar and hide appropriate wires | 1hr |
| Verify speakers properly positioned | 1/2hr |
| Program TV or cable/satellite remote | included |
| Educational demonstration of new system | included |
| Clean up and remove packaging | included |
| Disposal/Recycling of old television | $50-100 |
| SMB/Enterprise Sector Services | |
| A+ Certified field Technician | 8hr $400 |
| A+ Certified field Technician (5 Business days) | 8hr x 5 $1500 |
| Monthly Service Contract 1 year (includes 4 x 8hr Days) | 8hr x 4 $1300 |
| Services Available | |
| Active Directory services | Contact us |
| Archived and backup services | Contact us |
| Asset management/Tagging | Contact us |
| Business continuity planning | Contact us |
| Cloud Computing services | Contact us |
| Database Serve Installation | Contact us |
| Data recovery (HD/Software Repair) | Contact us |
| Disaster recovery services | Contact us |
| Email Archiving services | Contact us |
| Email Server Installation | Contact us |
| Hardware/Refresh deployment services | Contact us |
| Hardware/Software Maintenance | Contact us |
| Messaging & Mobile collaboration | Contact us |
| Managed Print services | Contact us |
| Network security solutions | Contact us |
| Network / Internet / Intranet / Extranet / LAN / WAN Support | Contact us |
| Project & consulting services | Contact us |
| Relocation services | Contact us |
| Security Camera solutions | Contact us |
| Server file optimizations | Contact us |
| Server Migration & Storage consolidation | Contact us |
| Site Survey Services | Contact us |
| Software License Consulting (VLK) | Contact us |
| Software restoration/re-installation of network operating systems, major applications | Contact us |
| Structured cabling services | Contact us |
| Theft analysis | Contact us |
| Volume licensing compliance (Microsoft) | Contact us |
| Web Server Installation | Contact us |
| Wireless optimization | Contact us |
| Wired/Wireless solutions | Contact us |
Ship & Fix “Get on with IT!”
Easy as 1-2-3
1 Contact Willowdale IT Solutions via phone/email with a brief description of the issue and urgency. Once received Willowdale IT Solutions will call to confirm your address and desired courier. Once confirmed they send out a prepaid courier waybill via email.
2When you have received the prepaid waybill, simply tape it to the shipping box and call the chosen courier and schedule a pick up. Upon delivery, Willowdale IT staff would take position of your assets and advise what would be required to repair the item in question.
3Willowdale IT Solution technicians will repair/test the equipment in our static free labs and compile a detailed health report. Once the item is tested 100% you will be contacted to confirm the delivery address one last time before the equipment is returned.
How To Pay
Willowdale IT Solutions has strategically chosen its financial partners to provide fast, flexible and secure service when receiving payment. We accept cash, certified bank check, wire transfer and of course Visa, Master Card, and American Express. Willowdale IT Solutions has implemented in house security measures to ensure your privacy is protected as well as your data.
Choose the method that’s most convenient for you.
Terms of Service
Home Users
Home users have the option of paying cash, certified bank check, wire transfer and of course Credit Card. Customers can take advantage of our Mobile Point of Sale Payment methods which can bill and on process onsite immediately.
Business Users
Businesses also have the option of paying cash, certified bank check, wire transfer and Credit Card in addition Businesses can apply for Net-terms.
Contact Us
Businesses also have the option of paying cash, certified bank check, wire transfer and Credit Card in addition Businesses can apply for Net-terms.