Willowdale IT Solutions offers a complete, ongoing support service including new software releases and the latest bug fixes so you can “Get on with IT”. All our staff support Microsoft products and have been trained to at least minimum Microsoft Certified Professional (MCP) status.
As computer hardware and software is becoming more sophisticated and prevalent, full management of these advanced technologies require a large investment in both time and training. The costs for the customer in acquiring the necessary skill sets in-house are often unjustifiable. Willowdale IT Solutions has considerable expertise in Total System Management and is able to offer this as part of an overall support package. With our high caliber consultants we are able to offer you up to date information and advice, to give you peace of mind that your system is being well managed and is cost effective.
Maintenance Service Agreements are fixed price contracts and include the following support services:
Hardware/Software Maintenance
Network / Internet / Intranet / Extranet / LAN / WAN Support
Guaranteed response times
Restoration/re-installation of network operating systems, major applications
Weekly maintenance tasks
Server file optimizations
Monthly maintenance tasks
Management/administration